Refund policy
Last updated 22 October 2026
The short version
- Refunds within 14 days for unused vouchers, to the original card.
- Used vouchers cannot be refunded.
- Problems with what you bought at a merchant are handled by that merchant.
Unused vouchers
If a voucher has not been redeemed or reserved, you can ask for a refund within 14 days of purchase from your account or by contacting support with your order number (VC-…). We refund the full amount, including any fee, to the card you paid with, normally within 5 to 10 business days. After 14 days, unused vouchers are refunded only where the law requires it.
Used vouchers
Once a voucher is redeemed, the value belongs to your account at the merchant. We cannot reverse it.
Expired vouchers
Expired vouchers cannot be redeemed or refunded, unless the law where you live requires otherwise. We remind you by email before a voucher expires.
How to ask
Contact support with your order number (VC-…) and the email you used.
Unauthorised payments
If a card payment was made without your permission, contact us and your bank right away.